FAQ
FAQ
How do In store Pickups Work?
Once you place an order on our website, you will be able to select the Shipping method right before proceeding with your payment: in-store pick-up or shipping.
Regarding the in-store pick-up option, the website will show the three nearest stores to you, which currently have the desired product in stock.
If the in-store pick-up option doesn’t show, it means that one or all requested products are not available.
Returns and Refunds
Not satisfied with your product, picked the wrong flavour or just changed your mind? No worries! You can exchange or receive a refund simply by mailing us back your order, or going to the store of your choice.
If you need some help returning your order, just click below to speak with one of our customer service specialists, they'll be happy to help.
Can I Cancel My Order?
We make every effort to ensure that your orders are processed as soon as possible, however if your order has not yet been processed or shipped, we can proceed to cancel it.
What if my order is damaged, missing, defective?
We are sorry about this inconvenience. It will be our pleasure to address this situation as fast as possible. In order to get a replacement order, we invite you to reach out to our customer service team by clicking the below chat bubble.
Please make sure to include the following in your message:
- Order number
- Details regarding the situation
- If a product is damaged, please send a picture of the product
A product is out of stock online. Is it available in-store?
To see if an item is available online, you can search for it using our categories or brands. Make sure you have entered the product name correctly.
Still can't find it? Chat with us live or call your closest store to check the availability of the product! Please note that some in-store products might not be available on the website.
How do I use a gift card online?
Gift cards purchased in store or digitally online can be used both in store across the country as well as online. At check out you will be prompted to enter the gift card number as well as the PIN indicated on the card. Please note that a PIN is needed to use the gift card online.
How can I change my account information?
To make changes to your account (email address, postal address, credit card, etc.), go to the My Account section at the top of our homepage. Log in with your email address and password. You can then modify your information in your account.
How can I sync my online and in-store Popeye's accounts?
So you're already a customer but this is your first online purchase? It's easy to sync your accounts!
First, create an online account using the same email address as your in-store account. Matching your accounts will enable us to link all of your purchases, and your 4% rebate will then be automatically applied to each and every purchase.
However, it will only be possible to use or exchange your Popeye’s Dollars in-store.
Will I still get my Popeye's Bucks when I buy online?
All online or in-store purchases entitle you to a 4% Popeye’s Dollars cashback, before taxes. This cashback will be added to your account. However, it will only be possible to use or exchange your Popeye’s Dollars in store.
Do you price match online?
No. This policy is only available in store. We need proof of the product posted at a lower price; we need to manually adjust the price. If you see an identical product at a lower price - online or in another store, you will need to come to the store to make the price adjustment and purchase the said product. The Popeye’s Bucks cashback will then be added to your account.
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